Search and reports
Search across tickets, contacts and articles, and read the reports overview.
| Method | Path | Description |
|---|---|---|
GET |
/v1/search?q= |
Top tickets, contacts and articles |
GET |
/v1/reports/overview?from=&to= |
Metrics for a date range |
Search
Section titled “Search”curl "https://api.opendesk.sh/v1/search?q=refund" -H "Authorization: Bearer od_live_..."{ "tickets": [ ... ], "contacts": [ ... ], "articles": [ ... ] }Up to five of each. For more tickets, use GET /v1/tickets?q=.
Reports overview
Section titled “Reports overview”curl "https://api.opendesk.sh/v1/reports/overview?from=2026-09-01&to=2026-09-30" \ -H "Authorization: Bearer od_live_..."{ "created": 412, "solved": 398, "open_now": 23, "first_response_p50_minutes": 14, "resolution_p50_minutes": 185, "csat_avg": 4.6, "csat_count": 121, "sla_breached": 6, "by_day": [{ "date": "2026-09-01", "created": 15, "solved": 13 }], "by_channel": { "email": 301, "chat": 98, "api": 13 }, "by_severity": { "sev1": 2, "sev2": 9, "sev3": 40, "sev4": 77, "none": 284 }, "by_agent": [{ "user": { "id": "...", "name": "Sam", "email": "[email protected]", "avatar_url": "" }, "solved": 120, "first_response_p50_minutes": 11 }]}See Reports for what each metric means.