# Keyboard shortcuts

Most things in opendesk work without a mouse.

Most things in opendesk work without a mouse. Press <kbd>?</kbd> anywhere in the app, outside a text box, to see every shortcut.

![The Keyboard shortcuts sheet with three lists: General, Ticket list and Ticket, each action next to its keys](https://docs.opendesk.sh/guides/shortcuts/sheet.webp)

You can also open the sheet from the account menu: click your name at the bottom of the sidebar, then **Keyboard shortcuts**.

![The account menu open from the bottom of the sidebar, with Keyboard shortcuts and its ? key ringed as 1](https://docs.opendesk.sh/guides/shortcuts/menu.webp)

> **Reading the keys**
>
> <kbd>mod</kbd> is <kbd>⌘</kbd> on macOS and <kbd>Ctrl</kbd> elsewhere. Two keys joined by "then" are pressed one after the other: <kbd>g</kbd> then <kbd>i</kbd> means press <kbd>g</kbd>, let go, then press <kbd>i</kbd>.

## General

| Keys | Action |
| --- | --- |
| <kbd>mod</kbd> <kbd>k</kbd> | Command menu: search tickets, contacts, articles and settings |
| <kbd>mod</kbd> <kbd>j</kbd> | Ask Ollie (in a ticket's reply box, Ollie drafts a reply instead) |
| <kbd>/</kbd> | Search tickets |
| <kbd>c</kbd> | New ticket |
| <kbd>?</kbd> | Keyboard shortcuts |
| <kbd>g</kbd> then <kbd>i</kbd> | Go to inbox |
| <kbd>g</kbd> then <kbd>m</kbd> | Go to my tickets |
| <kbd>g</kbd> then <kbd>t</kbd> | Switch team, when the workspace has teams |
| <kbd>g</kbd> then <kbd>c</kbd> | Go to contacts |
| <kbd>g</kbd> then <kbd>k</kbd> | Go to knowledge base |
| <kbd>g</kbd> then <kbd>r</kbd> | Go to reports |
| <kbd>g</kbd> then <kbd>s</kbd> | Go to settings |
| <kbd>b</kbd> | Toggle sidebar |
| <kbd>mod</kbd> <kbd>alt</kbd> <kbd>1</kbd> to <kbd>9</kbd> | Open workspace 1 to 9 |

## Ticket list

| Keys | Action |
| --- | --- |
| <kbd>j</kbd> | Next ticket |
| <kbd>k</kbd> | Previous ticket |
| <kbd>enter</kbd> | Open ticket |
| <kbd>x</kbd> | Select ticket, for [bulk changes](/guides/inbox-and-tickets/#work-on-many-tickets-at-once) |
| <kbd>e</kbd> | Solve the focused ticket |
| <kbd>r</kbd> | Open the focused ticket and reply |
| <kbd>esc</kbd> | Close ticket or clear selection |

## Ticket

| Keys | Action |
| --- | --- |
| <kbd>r</kbd> | Reply |
| <kbd>n</kbd> | Add a note |
| <kbd>a</kbd> | Assign |
| <kbd>s</kbd> | Change status |
| <kbd>p</kbd> | Change priority |
| <kbd>t</kbd> | Move to team |
| <kbd>h</kbd> | Snooze |
| <kbd>e</kbd> | Solve |
| <kbd>mod</kbd> <kbd>enter</kbd> | Send |
| <kbd>mod</kbd> <kbd>shift</kbd> <kbd>enter</kbd> | Send and mark solved |
| <kbd>mod</kbd> <kbd>j</kbd> | Draft a reply with Ollie, while you are in the reply box |

## In the reply box

- Type <kbd>/</kbd> to insert a [saved reply](/guides/saved-replies-and-views/), and <kbd>@</kbd> in a note to mention a teammate.
- <kbd>mod</kbd> <kbd>j</kbd> asks Ollie to draft a reply. Outside the reply box the same keys open Ollie.
- <kbd>enter</kbd> picks the highlighted item in those lists, <kbd>esc</kbd> closes them.
- Single-key shortcuts are paused while you type, so <kbd>r</kbd> or <kbd>e</kbd> in a message is just a letter.

## In menus and pickers

Use the arrow keys to move through a menu or picker, <kbd>enter</kbd> to choose, and <kbd>esc</kbd> to close without changing anything. In a picker with a search box, type to narrow the list.

## Related

- [Inbox and tickets](/guides/inbox-and-tickets/)
- [Desktop app](/guides/desktop-app/)